Delivery Service
www.csfinefoods.com is operated by CS Fine Foods Limited ("we", "us", "our").
- Order placed before cut off will be scheduled for delivery in three working days; same day delivery will not be accepted.
- Delivery date and schedule depends on order lead time as well as availability of requested items in stock.
- Delivery service is available from Monday to Saturday between 1:00pm and 5:00pm except public holidays.
- Delivery service is limited to Hong Kong, Kowloon, New Territories commercial, industrial and residential addresses only. Delivery service is not available to remote areas and outlying islands (including Ma Wan, Tung Chung, and Hong Kong International Airport).
- Customers will receive an e-mail confirmation when payment is completed.
- No refund or exchange after the order has been processed.
- We offer free delivery for purchases over HK$600 per each delivery date & address. For orders under HK$600, a delivery charge of HK$100 shall apply.
- Customer can remark the preferred delivery time but it is not guaranteed. We and our logistics partner will make every effort to deliver within the time stated, however, we will not be liable for any loss caused by late delivery.
- Customer is responsible to ensure someone is at the location to receive delivery. If receiver is absent for the delivery, customer needs to re-schedule the delivery and will be responsible for transportation charge of HK$100 and all other expenses that may incur.
- We will take all reasonable care, in so far as it is in our power to do so, to keep the details of order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss customer may suffer if a third party procures unauthorized access to any data provided when accessing or ordering from the website.
- All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. We also reserve the right to alter the goods available for sale on the website and to discontinue any product.
- Customer is responsible to check the order upon arrival and acknowledge receipt of complete order by returning the signed delivery note to transporter.
- If Typhoon Warning Signal No.8 or above is in forced, all deliveries will be stopped;
- If Typhoon Warning Signal No.8 or above is released before 13:00, delivery will be resumed in afternoon.
- If Typhoon Warning Signal No.8 or above typhoon warning signal is in forced after 13:00, delivery will be stopped and postponed to the following working day or re-scheduled the delivery time by e-mail /phone.
- If Black Rainstorm Warning is issued during working hours, delivery will be stopped and resumed until the warning is lowered.
- In case of the sources of goods encounter accident, such as natural disasters or airport closure which cause a delay in arriving to Hong Kong and consequently local delivery will possibly delayed; local delivery will be re-scheduled upon actual arrival.
- Before you place an order, please make sure you read thoroughly and understand all information provided, otherwise any change will not accepted after payment has been processed.
- For enquiries, please contact our Order Team at 5232 3443 or via email to order@csfinefoods.com
